Our future with cyber technology is still unknown!
November 6
Difficult but not impossible
Many libraries have digitized books and periodicals. Many publishers have also made available books and periodicals in digitized form. People can subscribe to newspapers and magazines and buy electronic books like buying music online. Many newspapers have even stopped paper-based dailies. These are some practical examples of how use of paper can be minimized. But for public offices and private businesses to fully digitize it may be a bit more complicated. [The idea of paperless office was first discussed in 1975 in an article ‘The office of the future’ in 1975 in the Business Week (2387)].
Starting in the early days of this century as the Internet took hold in offices around the world the idea of paperless offices began to be discussed as a possibility. The idea is that with the spread of countless applications offices are now able to share and store information and documents electronically minimising the use of papers. The rationale for a paperless office or at least paper-lite office is simple – it will help reduce deforestation, control environmental pollution and contribute to reduction in GHG emission.
The main issue is management of electronic documents such as proper classification and filing of documents and careful assigning level of authority for level of staff – need to know the basis. Working from home during the COVID pandemic demonstrated that most of the office functions can be achieved remotely. If all existing official documents are digitised the office can be fully paper free or partially made into a paper-lite office. The main issue is a way to track and manage documents and protect the documents with required security.
It is also an environmental issue
What do we gain?
A trail-blazer
Every country in the world already has a certain level of digitized information system such as vital registration systems, health records, education records, import/export data, banking, etc. But these systems exist in parallel with paper records. Such digital records are extracted and printed when needed.In Estonia, almost all government’s works have been digitised without the need for paper trail.
All government information, processes and services are available for all employees of all public services, private businesses and citizens online without the need to submit any written requests. With this level of transparent digital sophistication Estonia has become the first paperless e-government where all transactions are done electronically without using paper.
This digitised administrative process also reduces bureaucracy, improves efficiency and transparency as movements of all information for approval and dissemination has electronic stamps so people are aware of where and the process is stuck. All outgoing information has to be digitally stamped and incoming information has to be authenticated and digitally stamped for classification and filing/archiving. Such e-governance ensures full accountability of the government with full transparency.
The concerns are focused on malfunctioning of software, which is always a possibility (as in the case of Boeing Max which caused two fatal crashes), cybercrimes committed by hackers with spywares, loss of personal data, espionage between countries for stealing data, technology and for political advantage, etc. According to an industry analyst, the cost of cybercrime including loss, damages and remediation in 2021 amounts to $6 trillion in 2021, which amounts to 6.1% of global GDP.
Our society is already pushing people towards isolationism with individualized hardware, software and hybrid working. Remote working and a fully e-governance will further reduce interpersonal communications, which is a vital component of human society. If a country fully implements e-governance there are marginalized minority populations in many countries who are always in the periphery who will have difficulties in accessing government services. The other aspect is constant upgrading of hardware and software which requires endless flow of money and training of service providers and receivers on a regular basis. Our future with cyber technology is still unknown!
Very good! But it doesn’t require ‘e-governance’ to go paperless – just a change in organizational skills, of which I believe the UNICEF crowd has many, or not? I know people who still print their bank statements … “just in case the digital files get lost”.
ReplyDeleteThe key for going paperless is to ensure your data is well backed-up, either in the cloud or on a separate device of your choosing...